Contact us at info@estheticize.com for questions related to refunds and returns.
PLEASE NOTES THAT THE FOLLOWING ARE SHIPPING AND REFUND TERMS FOR PHYSICAL PRODUCTS. FOR WEB DESIGN AND INTERNET SERVICES, PLEASE SEE OUR TERMS AND CONDITIONS
SHIPPING
Physical goods may be delivered by INDIAN Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 7 and 34 days, depending on the delivery option. Damaged or lost orders should be resolved with Indian Post or the courier company directly, and we are not responsible for goods damaged in transit or not received.
Please provide a secure delivery address, as we cannot take responsibility for lost or stolen packages.
International Shipping charges do not include possible taxes and charges imposed by the country of origin or destination. The responsibility for costs incurred for any customs duties, foreign taxes or other fees rests solely with the customer.
RETURNS AND REFUNDS POLICY
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. We don’t offer refunds for change of mind.
To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging. We only accept returns from items sold directly from this website and not from any stockists or third-party sellers. You are responsible for shipping costs.
In the unlikely event of a faulty item, however, please email us at info@estheticize.com . We may request photos. Whenever possible, we will replace the faulty item and at no cost to you.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please get in touch with us at info@estheticize.com.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@estheticize.com
SALE ITEMS (IF APPLICABLE)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@estheticize.com
SHIPPING RETURNS
To return your product, please email us at info@estheticize.com for our return address and instructions.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.