Our refund policy has been devised to define the situations under which Estheticize will provide a refund, the procedure for claiming a refund and the responsibility of Estheticize in the circumstances resulting in such a claim. By registering for any of our services, you declare that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information we collect is utilized to better our websiteâs content, notify the clients about our website updates, or look into the problem with their requests. If you do not want to receive any emails from us in the future, please inform us by writing to us either through e-mail or letter.
Coverage & Scope
- Our refund policy covers the refunds by Estheticize and/or a website owned and managed by Estheticize.
- This policy does not apply to companies not owned or controlled by Estheticize or those not employed or managed by Estheticize. This includes any third-party service and/or product providers bound by contract and any third-party websites to which Estheticizeâs website links.
Filing a Complaint
- At Estheticize, we take every project with the final product in sight. It is as much our responsibility as the clients. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are entirely out of hand should that refund be considered.
- Our final aim is to come to a mutually acceptable solution. Even then, if you are unsatisfied and think about going for a refund claim, we request that you take a few precious minutes to write to us at info@estheticize.com.com for a final dialogue before requesting a refund.
- A refund claim should be filed if we cannot reach a common ground with you after the talks.
Eligibility for refund
At Estheticize, every project is important to us, and we ensure we handle each project with utmost care and professionalism. We aim to provide the results as per the terms and conditions of the proposal. However, despite every measure, if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website
Web / Graphic design
Delivery Time
- Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 180 Days to refund the amount.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and uploaded on the server.
Logo design/brochure design
- Full refund: In cases where the project has not been started or if the initial design style has not been approved.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and uploaded on the server.
Web programming
- Total refund: If the project has not been initiated.
- There is an agreement for every web programming project. However, if there is no agreement or clear discussion of the refund policy, the following delivery policy will hold.
- A partial refund will be issued per the service provider’s judgement if we fail to complete the project following the delivery policy and contract of agreement. The amount will be calculated by Estheticize taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Dedicated Hiring (Offshore staffing solution)
NOTE: Estheticizeâs delivery commitment is subject to the following:
- Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
- Proportionate refund: Following the amount of work done until the client decides to cancel the order.
- No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy
NOTE: Estheticizeâs delivery commitment is subject to the following:
- A project is not considered void unless the agreed-upon payments are clear.
- A refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to Estheticize.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the project’s initiation, Estheticize is not liable to follow its delivery or refund commitments.
- There is no provision for compensation for the delivery delay under any conditions until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
Estheticizeâs liability is bound by the value of the chunk of the project (as per our proposal), which remains incomplete at a given time. Estheticize is not obligated for losses due to the services provided/ not provided or the delay at any time. The liability to refund holds only if the client has cancelled the project and such cancellation has been communicated to Estheticize in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie, refund by check or refund by credit card.
And The full refunds will be processed and mailed within 50 business days of the date of cancellation. They will be brought about using the method of payment agreed upon at the beginning of the project ie, refund by check or refund by credit card.
Changes
Without prior notice under its sole discretion, Estheticize may amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Estheticize website after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies, kindly email us at info@estheticize.com